Refund policy

Return and Refund Policy

Last updated: August 13, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include all original tags, accessories, and materials

  • Not be damaged, washed, altered, or used

Some products may not be eligible for return for hygiene or safety reasons. This may include opened personal-care products, products that cannot be resold for health and safety reasons, or customized items.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, we will work with you to resolve the issue and may cover the applicable return shipping costs.

Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or customized products

  • Opened products that cannot be returned for hygiene or safety reasons

  • Items that have been used, damaged, washed, or altered

  • Gift cards

  • Clearance or final-sale items, where applicable

Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

How to Request a Return

To request a return or refund, please contact our customer support team with:

  • Your order number

  • The reason for the return

  • Photos of the product, if applicable

Our support team will provide you with the return instructions.

Important Notice

We reserve the right to refuse a return or refund if the product does not meet the conditions stated in this policy.

This Return and Refund Policy may be updated from time to time. Any changes will be posted on this page.

If you have any questions about our Return and Refund Policy, please contact our customer support team.

Thank you for shopping with us!